Martify — Official Policy
Shipping Policy
Delivery, charges, tracking and replacement — all in one place
Delivery Timeframe
When will my order arrive?
Standard Delivery
3 to 7 business days across most of India
Remote Locations
May take up to 10 days for remote or difficult-to-reach areas
Coverage
Every part of India — including Northeast, J&K, Andaman & Nicobar, and Lakshadweep
Processing Time
Orders dispatched within 1–2 business days of confirmation
📍 Track Your Order
Once your order is dispatched, you will receive a tracking number via WhatsApp or SMS. Track at aftership.com/track or contact us on WhatsApp for updates.
Shipping Charges
Free shipping on all prepaid orders
Prepaid Orders
FREE
No minimum order value
COD Advance
₹300
Paid to confirm COD order
✅ Prepaid Orders — Free Shipping
Pay online via UPI, Google Pay, PhonePe, Paytm or any online method and enjoy completely free shipping. No extra charges, no minimum order value.
🏠 Cash on Delivery — ₹300 Advance Required
COD orders require a ₹300 advance payment at the time of order confirmation. This advance is paid online to confirm your order.Only the product price is payable at the time of delivery.
Example: If your product is ₹3,500 — you pay ₹300 advance now to confirm, and ₹3,500 at delivery to the courier.
COD Availability
Available across all of India — no restrictions
Prepaid Methods
UPI, Google Pay, PhonePe, Paytm, Debit/Credit Card, Net Banking
Save ₹300
Choose prepaid payment to avoid the COD advance charge
Courier Partners
Multiple trusted delivery partners
Partners
Multiple trusted courier partners across India for fastest delivery
Assignment
Courier partner assigned based on your delivery location
Tracking
Tracking link shared on WhatsApp after dispatch
💡 Missed Delivery?
If you are not available during delivery, contact your courier using the tracking number to reschedule. Also inform us on WhatsApp so we can note it for replacement purposes.
Replacement Policy
No Returns — Replacement Only
⚠️ No Return Policy
We do not accept returns. Replacement is available only for defective, damaged or wrong items. A parcel opening video is mandatory for all replacement requests.
How to Claim a Replacement
1
Record a Parcel Opening Video
Start recording BEFORE you open the parcel. The video must show the sealed parcel and the complete unboxing from start to finish.
2
Send Within 24 Hours
Send the parcel opening video to us on WhatsApp within 24 hours of delivery.
3
48 Hour Exception
If you know in advance you will not be available within 24 hours, inform us BEFORE delivery. We will then accept your video within 48 hours of delivery.
4
We Review and Process
Our team will review your video and confirm the replacement within 24–48 hours.
❌ Replacement Not Accepted If
• No parcel opening video is provided• Video sent after 24 hours without prior intimation
• Issue is a size problem — check size chart before ordering
• Parcel shows signs of being opened before recording
Frequently Asked Questions
Quick answers to common questions
Can I change my delivery address after ordering?
Yes, but only before the order is dispatched. Contact us immediately on WhatsApp with your order ID and new address.
What if nobody is home during delivery?
The courier will attempt delivery 2–3 times. Please ensure someone is available or contact the courier to reschedule. Inform us on WhatsApp as well.
Why is there a ₹300 COD advance?
The ₹300 advance confirms your COD order and covers the extra handling and cash collection costs involved in cash on delivery. You can avoid this by paying via any UPI app — it takes just 10 seconds.
My tracking is not updating. What do I do?
Tracking updates can be delayed by 24–48 hours. If there is no update for more than 3 days, contact us on WhatsApp with your order ID.
Do you deliver to my city?
Yes — we deliver to every city, town and village across India. No location is excluded.
I forgot to record a parcel opening video. Can I still get a replacement?
Unfortunately no. Without a parcel opening video we cannot process replacements. We strongly recommend always recording before opening any parcel from Martify.
When will I get my tracking number?
Tracking details are shared on WhatsApp within 1–2 business days of placing your order, once your parcel is dispatched.
Still Have Questions?
Our team is available on WhatsApp to help with any shipping or order queries