Introduction
We strive to ensure you are completely satisfied with your purchase. If you are not entirely happy, we are here to help with our comprehensive return and replacement policy.
Eligibility for Returns/Replacements
You have 10 days from the date of purchase to return/replacement items. To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging.
To initiate a Return\Replacement:
1. Contact us at [email/phone] to obtain a return authorization.
2. Include your proof of purchase and reason for return.
3. Ship the item back to us using the provided label or your preferred carrier.
Return Shipping
You have 10 days from the date of purchase to return/replacement items. To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging.
Inspection and Approval
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [8 to 10 Days].
Refunds
Refunds will be processed within [8 to 10 days] after approval. Original shipping fees are non-refundable.
Exchanges and Replacements
To exchange an item, follow the return process and specify the item you wish to receive. For defective or damaged items, contact us immediately with photos of the damage for a replacement.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at [email/phone] with the parcel opening video. We will arrange for a replacement.
Contact Information
For any questions, please contact our customer service at:
– Email: martifys@gmail.com
– WhatsApp: +91-9711402340
Policy Changes
Our return and replacement policy may be updated periodically. Any changes will be posted on this page.